Shipping & Return Policy

Order Processing

  • We ship all in-stock orders within 1 business day after your payment has been received excluding orders received over the weekend and Canadian Statutory Holidays.

  • We reserve the right to additional processing time if any questions or concerns regarding your order arise. We always do our best to get in touch with you via phone or email only when necessary. Please make sure you provide us with current contact information during checkout.

Shipping Policy

  • Due to COVID-19, UPS & Purolator have suspended the service guarantee from any origin to any destination. They will endeavor to deliver all parcels as soon as they can.

  • Please note we DO NOT ship to any P.O.Box address at this time.

  • Once your parcel is shipped out, you will receive a tracking number from us. Please allow up to 24 hours for the tracking information to show a movement of your parcel on the carrier’s website.

  • If a parcel is returned to us because it was undeliverable either because you provided the wrong or incomplete address, or you did not collect the parcel from the closest retail location during the requested time, or if you missed the first delivery attempt, then you will be responsible for the return freight charges and the cost of reshipping it back to you. We will have to charge your card again to cover the difference.

Return Policy

  • If you are not satisfied with your order, you must return your order back to Shisha World within 7 days of receiving your order at your own expense. Upon return you will be charged a 20% restocking fee.

  • The items returned to us must be in original condition, unused, and in the original packaging it came with. Any returns that do not meet the above guidelines will not be refunded.

  • It is your responsibility to ensure that the package is returned to us without any damages during shipping, otherwise we cannot process your return request. Please ensure you use a courier that provides tracking service. We will not be held responsible if the parcel/package has not been received by us.

  • Hookah Pipes are non-refundable (new or used) due to hygienic purposes especially given the COVID-19 pandemic.

  • Once your return has been approved, we will issue a store credit less restocking fee, which can be used towards future purchase from our online store.

  • If you wish to proceed with the return, email us at hookahstore11@gmail.com to obtain a return authorization. Kindly reference your order number.

  • All returns should be sent to 5040 Maingate Drive, Unit 4, Mississauga, ON, L4W1X5

Product Warranty

  • Shisha world Canada DBA Habibi Group is a general product reseller. We offer no warranty on products if damaged after use. We only guarantee safe package on arrival. Once used, there is no warranty against corrosion, chopping, discoloring, peeling, breaking, or anything that renders the product useless. Please research each product and read reviews before buying.

Tracking Number:

  • Tracking numbers are automatically generated when we print your shipping label during order processing. An email containing the tracking number with the Subject “Your order has shipped!” is then sent to the email address you provided during checkout.
  • Please check your emails “Spam” folders if you did not receive a tracking number. You can avoid this problem by adding our email address to your address book: hookahstore11@gmail.com
  • You may also find and view tracking information directly by logging in to “My Account”
  • Canadian customers can track their packages using one of the following links

UPS: https://www.ups.com/track?loc=en_US&requester=ST/

Purolator: https://nonprod-web.purolator.com/en/track.html

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